CCXML Applications

It consists of a collection of CCXML documents that control and manage objects

  • It consists of a collection of CCXML documents that control and manage objects
  • CCXML Session – the execution of a CCXML document or sequence of documents. Each CCXML document is a separate session that can be, uniquely, identified and referenced.
  • Connections (sometimes called “call legs”) or phone connections or system resources to manage interaction with a voice dialog
  • Conference objects used to mix media streams
  • Dialog, which may interact with other Connections or Conferences using one-way or two-way audio streams, often controlled by VXML dialog environments
  • Send and/or receive asynchronous events associated with these entities.
  • Directly manipulate Connection and Conference objects
  • Using ,
  • Start and kill voice dialogs using language elements
  • Standardized events like dialog.exit
  • Create other CCXML sessions Using

#The following list represents the features that CCXML provides (VoiceXML lacks): Routing: Routes calls to the next available line in a group; or find me/follow me capability to track a person down at multiple possible locations. Bridging: Connects a call between two call legs. Outbound Calling: Initiates a call and starts one or more VoiceXML dialogs once a connection is established. Selective Call Answering: Decides whether or not to answer a call based upon caller information. Conferencing: Allows multiple participants to join a phone conference. Coaching: Allows a third party to connect to a call, but only have one of the participants hear what is said. Dialog Execution: New instances of VoiceXML interpreters can be created and destroyed at will.

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